Amazon automatically collects the taxes in about 30 different states. You will only be paying taxes for your products, not anyone else’s products.

Our main model is performance-based where we take a percentage of gross sales + a monthly management fee. If you are a newer/smaller brand, we may start off with a test trial first (aka FEATHER TEST), to see if our services would work for your products.

There are a lot of things that make us different. We have been around since 2007, are partnered with 100+ brands, and have 90+ full-time employees. Our model is different as well. We sell your products on consignment under our seller account so that you can take advantage of every beta program and marketing lever Amazon has to offer.

We have a few different models depending on current sales, SKU size, and what type of management you are looking for that will determine pricing for the brands. When a brand is selling more than $30k per month on Amazon, we have a model where we take a percentage of incremental sales + a monthly management fee. If a brand has a very small amount of SKUs, and the accounting is the same as the other brands, we can potentially just add them on to the same deal.

During the FEATHER TEST, you will not want to swap out SKUs. Please give us SKUs that you know are your best sellers, or there are going to be here year-round. If your brand is crushing it in sales, we will just keep adding in SKUs at little to no cost.

Once they sign up they stay – some have been with us for 6+ years.

We would be willing to work with new brands, but we would need a good ad spend budget.

The reporting/accounting happens on the actual SKU. This is how we can tell which returns and discounts are on whose products/brands. We have SOPs and software in place to help manage this process. There has never been a case when the reporting has been messed up with another brand or product.

Yes, at any point during your 6-month agreement, you may choose to opt-out at that point, or continue working with us. (Spoiler Alert: Most of our clients stick with Sunken Stone)

The eight countries that we manage include ALL of North America (Canada, USA, Mexico), and the EU (UK, Germany, France, Italy, Spain). The UK has the biggest Amazon presence in that region. If you already have a presence in one of these areas, we should definitely start there. We can get you into any of the other 7 countries, but we don’t know what your ROI will be in these markets until we try.

No, you would not have to maintain those softwares if you do not want to. We have helium, and our dashboard should be better than managing by stats. So we have software that should take care of everything you guys need for the most part.

We use Feedback Genius and about 25 other pieces of software to manage accounts.

Once we receive your 30-day notice and determine a cancellation day, we would need to plan to remove all inventory back to a US warehouse that you choose, as well as payment for those removal fees.

Yes, you can cancel the agreement at any time. We would ask for a 30-day notice.

Yes, you will have to add our name to your insurance.

Amazon automatically collects the taxes in about 30 different states. You will only be paying taxes for your products only, not anyone else’s products.

The FEATHER TEST is a 4-month test trial where we pull out all the stops to help your brand grow on Amazon in a short amount of time. 1 month of onboarding and 3 months of aggressive sales where we are either going to fail fast and fail cheap or succeed.

The FEATHER TEST limits the number of SKUs we initially manage, please reach out to our sales team with any questions.

Whenever you have new SKUs you want to add in, we can just build those SKUs out and create a marketing plan for growth. There won’t be any other additional fees – we would just take our management fee + our percentage of sales.

On the conservative end, you should spend 5-10% of sales, but if you want to go into full growth mode, it should be up to 20% of sales.

It should be acceptable but if you want to add a clause holding Sunken Stone responsible, we are going to have to add another sentence along the lines of “Amazon is unpredictable and products and accounts get suspended all the time. We’re going to use our best efforts to prevent this and help you if this happens”. The reason we need to add something like this is that things go wrong because of Amazon all the time. So we just want to naturally prevent being sued if it’s Amazon’s fault.

You would be paid monthly by us. Amazon would take their cut, we take our cut, advertising money gets taken off and shipping fees as well, then the rest gets deposited into your bank account every month. This way, you never have to pay out of pocket for anything besides the initial onboarding fee.

We handle all sales tax for you so you don’t have to worry about it.

Yes, you will need to manage your brand for the 1-month of onboarding while we build everything out in the backend. We will definitely be giving you advice on what to do and not do during that time.

We can manage your seller account for you on Amazon – the fee structure is a bit different. The model is a bit more expensive to start vs the feather test but becomes cheaper as sales grow.

We can assist you in getting the resellers off of Amazon but no Amazon management company would be able to do it themselves. We have a price monitoring tool available called TRAPPR as well. We have the language for cease and desist letters, sign you up for the transparency program, get Uabide involved, etc. We would just need the brand’s help in order to get resellers off, but yes, we definitely run point on everything.

The transition is very simple. We just start selling your products for you on Amazon. The onboarding process takes one month. So you send us over your assets, we build out & optimize your listings, have you send in inventory on consignment to Amazon, and then we start selling and become your official seller. You would turn your seller account off once we go live so that you are not competing against yourself. If our agreement were ever to come to an end, you would turn your seller account back on, stop shipping under our name, and ship under your own name again – then start selling your own products again with all the content and reviews sticking with the listings

Your account manager will send you an onboarding form. We will also need your seller account logins.

The other Amazon fees are their referral fees, storage fees, shipping fees & variable category fees.

Yes, the setup fee is still necessary. The setup is not just for content & design – it’s integration into our systems, building out a customized marketing plan for your brand, review funnels, keyword research & more. We integrate you into 10 different softwares, including our own and third-party tools.

We have about 10 different strategies to get rid of unauthorized resellers, plus we have a map compliance monitoring tool called TRAPPR.

The cost of Fulfilled by Amazon or FBA depends on how big your items are. If you have items that are light and small, we can get them on a light shipping program which would be about $1.50 per unit. When we need you to ship in more inventory to amazon, we will let you know and send you the shipping labels. You would then ship your products to an Amazon distribution center.

International Sales: After the first 6 months of sales, (once we get good traction in the US), we will be happy to expand you into international markets. We can go into Amazon Canada, Amazon Mexico or Amazon EU, which consists of the UK, Itlay, Spain, France, and Germany). Same SKU count rules apply there as well.

You will not want to sell through your own seller central because you will be competing against yourself. We will also be fighting for the buybox and advertising which will hurt your business. You can temporarily suspend your seller account once we start selling your products.

We sell your products under our seller account. You still have your own brand store page, your listings say by your brand. The only place where it would say our name is when it says sold by. Less than 1% of shoppers even look at who is selling the products. The reason we would do it under our account instead of yours is that our account is massive and has all the features and marketing levers that Amazon has to offer. If our agreement were ever to come to an end, you would stop shipping to FBA under our name, and start shipping again under your name. All the listings, content, and reviews stay and you can easily start selling your products again.

In our end-of-the-month reporting, it will just show total sales (not broken down by warehousing), but if you really wanted to know that info, we could pull separate reports for you. (Since we are paying sales tax, and we are forecasting out your sales, and letting you know which Amazon dc to ship to, most brands don’t really ask for this info)

We have a video that we made that goes through a sample Amazon sales report. Let our sales team know and we will share it with you.

We typically give you payments every 10th of the month and guarantee it by the 15th. We usually get the official reports from Amazon on the 9th, so just in case there are holidays or if it’s the weekend, it may take a couple of days longer than the 10th. But usually always on the 10th.

Yes, we service brands of all size catalogs, from 1 SKU to thousands of ASINs.

We have a 1-time onboarding fee to build out and optimize up to 25 SKus. Then we get a percentage of incremental sales + a monthly management fee.

Onboarding usually takes 4 weeks. For MAX RESULTS, the only thing you guys are responsible for is making sure the product is sent to Amazon when we need it there. The process is pretty much turnkey from there.

Onboarding for Max Control usually takes 2-4 weeks. We do not start managing international Amazon immediately. We start looking into that once we start managing Amazon U.S for a couple of months. Onboarding those brands could take another 4 weeks depending on a bunch of different factors.

No, you would not have to maintain any software if you do not want to. We have Helium 10, and our customized dashboard should be better than managing by stats. Our software should take care of everything you may need related to your listings Amazon.